ORDER PROCESS

YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN SUCCESSFULLY PLACED. ONCE PROCESSED, PLEASE ALLOW 2 BUSINESS DAYS FOR ORDER TO BE SHIPPED FROM DATE OF PURCHASE. ONCE ORDER IS SHIPPED, YOU WILL RECEIVE EMAIL CONFIRMATION AND TRACKING NUMBER.  

SHIPPING

WE SHIP WORLDWIDE AND OUR PRODUCT ARE SHIPPED FROM all over the world.

DOMESTIC

  • CANADIAN ORDERS have FREE SHIPPING - SHIPPED WITHIN 15 BUSINESS DAYS.

INTERNATIONAL

  • INTERNATIONAL ORDERS have FREE SHIPPING - SHIPPED WITHIN 15 BUSINESS DAYS.

Shipping Restrictions Notice

  • We love getting our products into your hands, but due to logistical constraints, we aren't able to ship to every regions of the globe just yet. If you place an order and we find that we cannot deliver to your specific address, don’t worry, we will notify you promptly via email and issue a full refund.

DISCLAIMER

BROLLWAVES IS NOT RESPONSIBLE FOR PAYING YOUR LOCAL COUNTRY’S IMPORT DUTIES AT TIME OF DELIVERY. BY PLACING AN ORDER TO INTERNATIONAL DESTINATION, YOU CONFIRM YOUR RESPONSIBILITY TO PAY THESE FEES.

* THE WEBSITE IS IN CANADIAN DOLLAR CURRENCY.

RETURNS/ REFUNDS AND EXCHANGE

  • To be eligible for an exchange, item must be unworn in original packaging. In order to complete the exchange process, buyer will need to ship the item back to our warehouse at their expense. 

    You can always contact us for any exchange question  at BROLLWAVES@gmail.com.

RETURN INSTRUCTIONS

You have 15 days from receipt of your order to contact us at BROLLWAVES@gmail.com for return authorization. Once approved, the return must be received within 15 days.

  • BROLLWAVES is not responsible for the return shipping costs and/or custom charges.

  • BROLLWAVES is not responsible for damaged or lost items in return transit.

  • All returned items must be in original, resellable condition. (unworn, unwashed, tags intact and include original bag)

A huge thank you for choosing us! We know there are a lot of places you could shop, and it means the world to us that you're here. We hope you love your order as much as we loved putting it together for you!