ORDER PROCESS

YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN SUCCESSFULLY PLACED. ONCE PROCESSED, PLEASE ALLOW 2 BUSINESS DAYS FOR ORDER TO BE SHIPPED FROM DATE OF PURCHASE. ONCE ORDER IS SHIPPED, YOU WILL RECEIVE EMAIL CONFIRMATION AND TRACKING NUMBER.  

SHIPPING

WE SHIP WORLDWIDE AND OUR PRODUCT ARE SHIPPED FROM OVERSEAS, ASIA.

DOMESTIC

  • CANADIAN ORDERS HAVE FREE SHIPPING - SHIPPED WITHIN 15 BUSINESS DAYS.

INTERNATIONAL

  • INTERNATIONAL ORDERS COST AROUND 10 CAD - SHIPPED WITHIN 15 BUSINESS DAYS.

DISCLAIMER

BROLLWAVES IS NOT RESPONSIBLE FOR PAYING YOUR LOCAL COUNTRY’S IMPORT DUTIES AT TIME OF DELIVERY. BY PLACING AN ORDER TO INTERNATIONAL DESTINATION, YOU CONFIRM YOUR RESPONSIBILITY TO PAY THESE FEES.

* THE WEBSITE IS IN CANADIAN DOLLAR CURRENCY.

RETURNS/ REFUNDS AND EXCHANGE

  • To be eligible for an exchange, item must be unworn in original packaging. In order to complete the exchange process, buyer will need to ship the item back to our warehouse at their expense. 

    You can always contact us for any exchange question  at BROLLWAVES@gmail.com.

RETURN INSTRUCTIONS

You have 15 days from receipt of your order to contact us at BROLLWAVES@gmail.com for return authorization. Once approved, the return must be received within 15 days.

  • BROLLWAVES cannot refund the original shipping fees.

  • BROLLWAVES is not responsible for the return shipping costs and/or custom charges.

  • BROLLWAVES is not responsible for damaged or lost items in return transit.

  • All returned items must be in original, resellable condition. (unworn, unwashed, tags intact and include original bag)